Yannis Niebelschuetz, CEO
Amidst the pandemic situation, topics such as remote leadership and the psychological safety of teams have gained substance. As a result, managers need to be equipped with the right skills to lead their teams in a digital environment. This is where digital coaching is gaining popularity. However, as we are turning to a more digital world, we must not forget the importance of the human aspects of working. While AI and machine learning assists with HR processes, more time should be focused on the wellbeing of the workforces. In this area, the human element cannot be replaced. Leading with empathy and cultivating a culture centred around the human element mean businesses can focus on what really matters, their people. And coaching is an extremely powerful tool to provide management with the support they need, in particular, to remain resilient and agile amidst this ever-evolving scenario.
That’s where CoachHub can help. The company’s CEO, Yannis Niebelschuetz says, “We are passionate about the science behind coaching, and everything we do is science-based, thanks to our Coaching Lab, our in-house research and development team that consists of world-leading behavioral scientists and psychologists.” Together with its science board, CoachHub has developed a holistic business coaching approach focusing on the two key facets of successful leadership in the digital age—grow as a person and inspire as a leader. “The ROI of coaching is very important for us, and it is a topic our Coaching Lab is constantly working on,” mentions Yannis.
CoachHub’s coaching evaluation model includes four key areas—the reaction level, the learning level, the behavioural level, and the organizational outcomes.
CoachHub is currently working with one of Europe’s fastest-growing companies, SumUp, a fintech provider that is a shining example of being dedicated to its people. Providing employees with a confidante who is outside the SumUp business but still an expert in their field, they believed was the best way to create a safe environment—where SumUp leaders can deep dive into their development needs and explore solutions. The client needed to expand its leadership development offering to be able to operate at scale without compromising on quality, so they chose CoachHub to partner with. Lea, CoachHub Coachee Lead People Partner at SumUp, mentions, “My experience with CoachHub has been extensively rewarding. I took this up as pilot and never considered having a coach before. Once I was rolled in, I was benefited instantly as my coach from CoachHub understood me and instilled confidence in me.”
CoachHub’s AI matching algorithm and the ability to have as many chemistry calls with different coaches is also a differentiating factor; it ensures far greater success in the matching process and the coachee journey. It also has one of the most rigorous screening processes that includes certain criteria that have to be met—hundreds of coaches apply to be a part of CoachHub a day, but they only accept the best to ensure customers are getting the best. For the future, the company is aiming for growth and penetrating new markets, specifically the U.S. In order to meet its clients’ needs, CoachHub quickly needed to develop its internal infrastructure, so they have immediately hired new staff and massively expanded the network of coaches. By the end of this year, CoachHub wants to bring in an additional 1,000 coaches into its network and also offer coaching in even more languages. “It is simple for us. Our innovative product team and Coaching Lab, together, ensure we keep at pace with the trends both from a technology perspective and a coaching perspective. We are having an increasing amount of conversations about change management, developing coaching cultures, sales transformation, and diversity and inclusion. We are always developing and adapting to help organizations in any scenario,” concludes Yannis.